Royal Festival Hall
Auditorium
All levels of the Auditorium can be reached using the Glass lift or the other internal lifts. The door and seat number you need are printed on your ticket.
Wheelchair users and people with mobility impairments
There are spaces for wheelchair users and their companions in:
- Rear Stalls (rows AA and XX)
- Side Stalls (row W)
- Boxes (3 & 31)
- Choir (row B)
There are seats which are easy to access in the stalls (rows A, B, BB, XX, W, X) and the bottom and top tier of boxes, for people with limited mobility.
Guide, companion dogs
May be taken into the Auditorium, there are seats in (rows A and AA) that have additional space.
Hearing Facility
There is an infrared system in the auditorium. You can use this by adjusting your hearing aid to the ‘T’ setting. Headsets can be collected from the Cloakroom.
Large Print Programmes
There will be large print programmes available for some events.
Ballroom floor and level 2 performance area
Is accessible via a ramp or stairs from level 2. There is an Infra red system hearing enhancement system for Ballroom and level 2 performance area
Education Centre and HotHouse
There is level access to all the rooms in the education centre. There are accessible WC and changing rooms. There is a portable hearing enhancement system available.
Entrances
There are power-assisted doors at each entrance of the hall.
Toilets
Accessible WC’s are located on all floors of the hall and there are cubicles for ambulant disabled cubicles within the in general facilities.
Function and conferences rooms
The Level 6 roof terraces are accessible with WC’s nearby. The Level 3 east pavilion has level access via a lift. Guide, hearing and companion dogs are welcome. A portable induction loop can be provided – please request in advance of your visit.
Car Parking
There is car parking available in the Hayward Car Park, on Belvedere Road and outside the Queen Elizabeth Hall Artists’ Entrance.
There is free parking for blue badge holders. Please take your car parking ticket and event ticket to any of the ticket offices and exchange it for a free exit ticket.
It is not possible for us to reserve car parking spaces.
Lifts
Glass Lift
Can carry 4 wheelchairs (18 people) has wide automatic doors, tactile buttons and voice announcements. It goes to all levels of the hall
5no. platform lifts between half landings at L5, L1 and L3 backstage
Which Lift is best for my seat?
Door A Level 3
JCB Lift 7 Blue Side
Door B Level 4
JCB Lift Blue Side
Door C Level 5
JCB Lift 7 Blue Side
Door D Level 5
Lift 2 or 3 Green Side
Lift 4 or 5 Blue Side
Door E Level 6
JCB Lift 7 Blue Side
Door F Level 6
JCB Lift 7 Blue Side
Door G Level 3
Lift 1 Green Side
Door H Level 4
Lift 1 Green Side
Door J Level 5
Lift 2 or 3 Green Side
Lift 4 or 5 Blue Side
Door K Level 5
Lift 1 Green Side
Door L Level 5
Lift 1 Green Side
Door M Level 6
Lift 1 Green Side
Door N Level 6
Lift 1 Green Side
Cloakrooms
There is a cloakroom available on level 2. This is accessed via steps or platform lift from the waterloo entrance.
